Warranty Help

Please contact the store that you purchased your mattress at. The address and phone number is listed at the top of your receipt. Read the information on your Warranty card. This Page explains the general exclusions, instructions and requirements for a mattress warranty. Contact the store manager, before you begin this process, every manufacture had slightly different expectations and we want to help you save time and make this a simple process. The manager is available to answer questions and help you though the entire process.

Warranties are designed to protect customers from manufacturing defects, so the company that made the product provides the warranty.

Keep your receipt and law tags! Most manufacturers require proof of purchase before proceed with a customer’s warranty claim. You need to keep your receipts, warranty paperwork, and manufacturer’s law labels (the white tags sewn onto the end of the mattress and/or foundation). Many people remove these tags, but we recommend that you leave them on the mattress. Law labels have information on them such as model number and manufacture date; these are often needed to process warranty claims.

• Your mattress must not have stains, rips, tears, or damage.
• Your mattress must meet the guidelines set by the manufacturer as is detailed on the warranty card.

• Fabric (due to normal wear)
• Mattress handles
• Replacement of non-defective items to ensure a matched set
• Damage caused by incorrect/insufficient support
• Stains or soiling (Contact the store manager or mattress protection company if your protector failed to prevent a stain)
• Damage caused by not turning/rotation the mattress
• Inadequate support from a inappropriate or failing frame or lack of center supports on Queen, King and Cal King mattresses
• Damage caused by abuse or mishandling
• Firmness preferences or other comfort issues
• Review warranty card for specific details

Read through the manufacturer warranty card for details about what is considered a defect, making sure that the defective piece is free of stains, rips, tears, or damage.

Make sure that your foundation is properly supporting the mattress and that your frame has the required center rails as necessary.

• The manufacturer will approve your warranty and offer to replace your defective mattress.
• The store manager will contact you and make an appointment for you to come into the store and discuss your options.
• We will deliver the new product and pick up the defective product. A delivery fee may apply.
• Or you may exchange your product at one of our local showrooms for free.

Materials Needed: String longer than the mattress is wide Weights to tie to each end of the string, Ruler or tape measure, camera.

• Picture 1: A wide shot from the top of the mattress, showing the complete mattress.
• Picture 2: A photo of the foundation with the mattress off the foundation.
• Picture 3: A photo of the bed frame or slats with the mattress and foundation off the frame.
  Example

  
• Picture 4: A photo of the law tag
  Example

  
• Picture 5 & 6: A wide shot of the area in question and a close up of the area using the directions below.
  Examples

  

Place a weighted string across the mattress in the area of the depression; Use a ruler or tape measure from the string to the depth of the depressed area without applying any pressure. Measure in the middle of the quilted area, not the stitching. DO NOT Measure in the tuft, sown or circle area, since this is the quilt area, and is already lower than the mattress by ½”.

Bed Pros offers a Lifetime Customer satisfaction guarantee!

We offer our customers 25% of their initial purchase price towards of a new mattress of equal or great value at any time for any reason: pregnancy, accident, new technology, damage, fire, flood, marriage or any reason that you can think of.